Qualitative research - ongoing user interviews, community feedback analysis, observed behaviour sessions.
User story mapping, MVP strategy analysis, product concept prototyping, UI visual execution, design system contributions, user-testing, analysis and iterations.
June 2022 — Feb 2023
Teamwork Desk is a help desk and ticketing system designed to easily manage customer emails in one location. Essential to the functionality of Desk is the ability to create, manage and report on tickets through which interaction with the customer and agent is formed.
As part of our overarching design objective to uplift the UI and UX across core Desk pages, we prioritised focus on improving usability of the navigation within the inbox area of the app.